SCORM Cloud incident

Dispatch: Inconsistent postback of results to 3rd party LMS

Minor Resolved View vendor source →

SCORM Cloud experienced a minor incident on November 15, 2019, lasting 11h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2019, 06:29 PM UTC
Resolved
Nov 16, 2019, 05:51 AM UTC
Duration
11h 21m
Detected by Pingoru
Nov 15, 2019, 06:29 PM UTC

Update timeline

  1. investigating Nov 15, 2019, 06:29 PM UTC

    We have identified a problem with dispatch packages created before May 25th 2018, which is resulting in results not being posted back to some destination LMSs. Our development team is currently investigating a fix and will push an update to our production environment as soon as a tested build is made ready.

  2. investigating Nov 15, 2019, 08:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 15, 2019, 10:34 PM UTC

    We believe we've isolated the issue, and a fix is currently passing through QA.

  4. resolved Nov 16, 2019, 05:51 AM UTC

    We have deployed a fix and dispatch packages should once once again handling results post backs to all destination LMSs.