SCORM Cloud experienced a critical incident on May 1, 2020 affecting SCORM Cloud Website and SCORM Cloud API, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
SCORM Cloud WebsiteSCORM Cloud API
Update timeline
- investigating May 01, 2020, 03:49 PM UTC
Engineers are currently investigating an unexpected service interruption
- investigating May 01, 2020, 04:05 PM UTC
We are continuing to investigate this issue.
- monitoring May 01, 2020, 04:41 PM UTC
We observed service latency that has resolved and are monitoring the recovery.
- resolved May 01, 2020, 05:08 PM UTC
This incident has been resolved. A specific update to a database table was identified as the source of the problem. We have identified a more performant implementation of the query. Additionally, we have identified improvements to our change control procedures that will reduce the likelihood of non-performant data updates being run in the future.