SCORM Cloud incident

Slow Response Time

Minor Resolved View vendor source →

SCORM Cloud experienced a minor incident on October 30, 2020 affecting SCORM Cloud Website and SCORM Cloud API, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2020, 09:38 PM UTC
Resolved
Oct 30, 2020, 11:02 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 30, 2020, 09:38 PM UTC

Affected components

SCORM Cloud WebsiteSCORM Cloud API

Update timeline

  1. investigating Oct 30, 2020, 09:38 PM UTC

    We're experiencing performance issues that are resulting in slow response times and are actively looking into the issue.

  2. resolved Oct 30, 2020, 11:02 PM UTC

    We determined that the increased latency of responses was due to a defective memcache server. Recycling the defective memcache server resolved the issue.