SCORM Cloud incident

Elevated Latency with Registration Postback Service

Notice Resolved View vendor source →

SCORM Cloud experienced a notice incident on January 21, 2021 affecting SCORM Cloud API, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2021, 02:54 AM UTC
Resolved
Jan 21, 2021, 08:51 AM UTC
Duration
5h 56m
Detected by Pingoru
Jan 21, 2021, 02:54 AM UTC

Affected components

SCORM Cloud API

Update timeline

  1. investigating Jan 21, 2021, 02:54 AM UTC

    We're experiencing performance issues that are resulting in slow response times and are actively looking into the issue.

  2. investigating Jan 21, 2021, 06:14 AM UTC

    Registration postback processing times have returned to normal levels. We are continuing to investigate the cause and monitor the system.

  3. monitoring Jan 21, 2021, 07:54 AM UTC

    We have identified and fixed the background job responsible for increased delay in postback message processing. We will continue to monitor the system until the backlog of postbacks has been cleared.

  4. resolved Jan 21, 2021, 08:51 AM UTC

    Postback message processing has returned to normal.