SCORM Cloud experienced a major incident on July 10, 2023 affecting SCORM Cloud Website, lasting 9h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2023, 02:59 PM UTC
SCORM Cloud is experiencing an issue with the third-party service used to handle accounting and invoicing information. This is resulting in errors on the SCORM Cloud website when attempting to access or edit account information, or generate new invoices for prepaid service. We are actively working with our vendor to find the source of the issue, and to restore this functionality.
- monitoring Jul 10, 2023, 07:04 PM UTC
Operations with the third-party service used to handle accounting and invoicing information appear to have returned to normal. We are continuing to work with the vendor to isolate what went wrong, and monitoring the health of the integration.
- resolved Jul 11, 2023, 12:47 AM UTC
This incident has been resolved.