SCORM Cloud incident

Slow Response Time and Request Timeouts

Minor Resolved View vendor source →

SCORM Cloud experienced a minor incident on May 3, 2019 affecting SCORM Cloud Website and SCORM Cloud API, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2019, 04:06 PM UTC
Resolved
May 03, 2019, 04:15 PM UTC
Duration
8m
Detected by Pingoru
May 03, 2019, 04:06 PM UTC

Affected components

SCORM Cloud WebsiteSCORM Cloud API

Update timeline

  1. investigating May 03, 2019, 04:06 PM UTC

    We're experiencing performance issues that are resulting in slow response times and request timeouts. We are actively looking into the issue.

  2. resolved May 03, 2019, 04:15 PM UTC

    We have identified a suboptimal database query that resulted in excessive database load. We will continue to monitor the state of the database, and will deploy a patch for the query as soon as possible.