SCORM Cloud incident

Slow Response Times

Major Resolved View vendor source →

SCORM Cloud experienced a major incident on October 11, 2019 affecting SCORM Cloud Website and SCORM Cloud API, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2019, 02:09 PM UTC
Resolved
Oct 11, 2019, 03:10 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 11, 2019, 02:09 PM UTC

Affected components

SCORM Cloud WebsiteSCORM Cloud API

Update timeline

  1. investigating Oct 11, 2019, 02:09 PM UTC

    Engineers are currently investigating elevated request latency and error rates on SCORM Cloud

  2. resolved Oct 11, 2019, 03:10 PM UTC

    This incident is now resolved. We identified a suboptimal operation that was used in an influx of requests today and added two database indexes to address the operation's performance. As a result, we don't expect this problem to reoccur. We apologize for any inconvenience.