Scorechain incident

⚠️ Temporary Issue Affecting Custom Scores ⚠️

Major Resolved View vendor source →

Scorechain experienced a major incident on October 6, 2025 affecting API and application, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 03:54 PM UTC
Resolved
Oct 06, 2025, 04:02 PM UTC
Duration
8m
Detected by Pingoru
Oct 06, 2025, 03:54 PM UTC

Affected components

API and application

Update timeline

  1. identified Oct 06, 2025, 03:54 PM UTC

    Custom scores for entities and entity types are currently not applied in the scoring algorithm. Default scores have been used since a few hours ago. Our team is working to fix this as soon as possible. We will keep your informed

  2. resolved Oct 06, 2025, 04:02 PM UTC

    The issue has been resolved. Services are now back to normal. We apologize for any inconvenience caused.