Scorechain Outage History
Scorechain is up right nowPingoru has recorded 41 incidents for Scorechain: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Critical August 20, 2026 Global service outage 5m API and application
Started Aug 20, 2026, 06:11 AM UTC· resolved Aug 20, 2026, 06:16 AM UTC
- investigating Aug 20, 2026, 06:11 AM UTC
We encountered a problem with our primary database. The service is unavailable at the moment, we will keep you updated.
- resolved Aug 20, 2026, 06:16 AM UTC
The database has been restarted and is fully available again. The service is now 100% operational. We will take measure so this specific incident don't reproduce.
Major July 30, 2026 TON blockchain analytics unavailable 3h 22m www.scorechain.com, API and application
Started Jul 30, 2026, 05:52 AM UTC· resolved Jul 30, 2026, 09:15 AM UTC
- investigating Jul 30, 2026, 05:52 AM UTC
We have identified an outage impacting access to TON blockchain related components. We are actively working on a fix to restore access to TON blockchain analytics. We will keep you updated.
- resolved Jul 30, 2026, 09:15 AM UTC
This incident is now resolved, TON Blockchain Analytics is now fully available again through API and frontend. Thank you for your patience while we worked to resolve this issue.
Major June 30, 2026 Bitcoin blockchain general outage 2h 16m www.scorechain.com, API and application
Started Jun 30, 2026, 03:36 PM UTC· resolved Jun 30, 2026, 05:52 PM UTC
- investigating Jun 30, 2026, 03:36 PM UTC
We are currently investigating this issue.
- monitoring Jun 30, 2026, 03:52 PM UTC
A fix has been implemented, and we are continuously monitoring the service to ensure stability as we work to restore full normal service.
- resolved Jun 30, 2026, 05:52 PM UTC
This incident has been resolved. The error rate has returned to normal levels and the service is now fully operational. We have confirmed stable performance across all Bitcoin blockchain operations. Thank you for your patience while we worked to resolve this issue.
Notice February 26, 2026 Dogecoin blockchain delay 9h 27m API and application
Started Feb 26, 2026, 11:16 PM UTC· resolved Feb 27, 2026, 08:44 AM UTC
- investigating Feb 26, 2026, 11:16 PM UTC
The Dogecoin blockchain synchronization is currently blocked. We are currently working on a fix, we'll keep you updated.
- resolved Feb 27, 2026, 08:44 AM UTC
We have implemented a fix in our Dogecoin block parser. All Dogecoin servers have been fully restored and are up-to-date on the chain.
Notice February 21, 2026 Ton blockchain delay 1h 56m API and application
Started Feb 21, 2026, 10:18 AM UTC· resolved Feb 21, 2026, 12:14 PM UTC
- investigating Feb 21, 2026, 10:18 AM UTC
Hello, Due to an incident at one of our service providers, the TON blockchain synchronization is blocked at since Saturday, 21 February 2026 08:01 GMT. We are currently working on a workaround. Regards
- identified Feb 21, 2026, 10:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 21, 2026, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 21, 2026, 12:14 PM UTC
We are now synced again with TON blockchain, Thanks for your patience.
Major December 24, 2025 Solana blockchain scoring unavailable 1h 13m API and application
Started Dec 24, 2025, 10:54 AM UTC· resolved Dec 24, 2025, 12:07 PM UTC
- identified Dec 24, 2025, 10:54 AM UTC
We have identified an outage impacting access to Solana blockchain related components. We are actively working on a fix to restore access to Solana blockchain scoring. We will keep you updated.
- monitoring Dec 24, 2025, 11:49 AM UTC
A fix has been applied and Solana access is restored. We are currently monitoring stability.
- resolved Dec 24, 2025, 12:07 PM UTC
This incident has been resolved.
Minor November 18, 2025 TON delay 1h 7m API and application
Started Nov 18, 2025, 01:50 PM UTC· resolved Nov 18, 2025, 02:57 PM UTC
- identified Nov 18, 2025, 01:50 PM UTC
Hello, Due to an incident at one of our service providers, the TON blockchain synchronization is blocked at block 1763470762. We are currently working on a workaround. Regards
- resolved Nov 18, 2025, 02:57 PM UTC
The problem is now resolved. We apologize for the inconvenience.
Major October 6, 2025 ⚠️ Temporary Issue Affecting Custom Scores ⚠️ 8m API and application
Started Oct 06, 2025, 03:54 PM UTC· resolved Oct 06, 2025, 04:02 PM UTC
- identified Oct 06, 2025, 03:54 PM UTC
Custom scores for entities and entity types are currently not applied in the scoring algorithm. Default scores have been used since a few hours ago. Our team is working to fix this as soon as possible. We will keep your informed
- resolved Oct 06, 2025, 04:02 PM UTC
The issue has been resolved. Services are now back to normal. We apologize for any inconvenience caused.
Notice July 30, 2025 Polygon blockchain general outage 6h 49m API and application
Started Jul 30, 2025, 12:00 PM UTC· resolved Jul 30, 2025, 06:49 PM UTC
- investigating Jul 30, 2025, 12:00 PM UTC
We are currently monitoring the situation as Polygon node operators work to resolve an issue causing the blockchain to halt. At this time, no new blocks are being produced. We will provide updates as more information becomes available.
- resolved Jul 30, 2025, 06:49 PM UTC
This incident has been resolved.
Minor July 28, 2025 Delay in TRON Blockchain Block Imports 3h 7m API and application
Started Jul 28, 2025, 08:36 AM UTC· resolved Jul 28, 2025, 11:43 AM UTC
- identified Jul 28, 2025, 08:36 AM UTC
We are currently experiencing a delay of approximately 6 hours in importing blocks from the TRON blockchain. The issue has been identified, and a fix is currently being deployed. We are closely monitoring the situation and will provide updates as progress is made. Thank you for your patience and understanding.
- monitoring Jul 28, 2025, 09:21 AM UTC
A fix has been implemented, and the backlog is now being processed. We estimate that the delay will be fully resolved within approximately 3 hours. We are continuing to monitor the situation and will provide updates as needed. Thank you for your patience and understanding.
- resolved Jul 28, 2025, 11:43 AM UTC
The issue causing a delay of approximately 6 hours in importing blocks from the TRON blockchain has been fully resolved. A fix was successfully implemented, and the backlog has been cleared. The system is now fully operational and up to date. Thank you for your patience during this incident.
Major July 15, 2025 Temporary Scoring Issue on UTXO-based Assets 4h 41m API and application
Started Jul 15, 2025, 10:00 AM UTC· resolved Jul 15, 2025, 02:41 PM UTC
- investigating Jul 15, 2025, 01:11 PM UTC
We would like to inform you that we are currently experiencing issues with the risk scoring of UTXO-based assets such as Bitcoin, Litecoin, and similar blockchains. Please do not rely on the scoring and amounts for these assets at this time. Our technical team is actively working on resolving the issue, and we will notify you as soon as the situation is restored. We apologize for the inconvenience and thank you for your understanding.
- monitoring Jul 15, 2025, 02:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 15, 2025, 02:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 15, 2025, 02:41 PM UTC
The incident has been resolved.
Minor July 11, 2025 Service Alert: Search Functionality Issue 40m API and application
Started Jul 11, 2025, 09:18 AM UTC· resolved Jul 11, 2025, 09:59 AM UTC
- investigating Jul 11, 2025, 09:18 AM UTC
We’re currently experiencing a production issue affecting the search functionality. We sincerely apologize for the inconvenience and are actively working to resolve the issue as quickly as possible. In the meantime, the scoring feature is still fully operational. You can continue using it directly via the following link: - https://app.scorechain.com/address/{BLOCKCHAIN}/{ADDRESS_HASH} - https://app.scorechain.com/transaction/{BLOCKCHAIN}/{TRANSACTION_HASH}
- resolved Jul 11, 2025, 09:59 AM UTC
The root cause have been identified and fully resolved. We apologize for the inconvenience.
Major July 2, 2025 Database Connectivity Incident Due to Network Issue at Hosting Provider 30m
Started Jul 02, 2025, 09:20 PM UTC· resolved Jul 02, 2025, 09:50 PM UTC
- resolved Jul 02, 2025, 10:32 PM UTC
At 11:20 PM CEST, we experienced a loss of connectivity to our primary database due to a network issue at one of our hosting providers. Our monitoring systems promptly alerted us, and our team began investigating immediately. Connectivity was restored at 11:50 PM CEST. During the outage, all services were impacted. This led to API call errors and delays in alert processing. The incident is now fully resolved, and all services have been restored. We are actively monitoring the situation to ensure continued stability. We apologize for the inconvenience and thank you for your patience.
Minor June 12, 2025 Increased 500 Errors 28m API and application
Started Jun 12, 2025, 03:09 PM UTC· resolved Jun 12, 2025, 03:38 PM UTC
- identified Jun 12, 2025, 03:09 PM UTC
We are currently experiencing an increase in 500 errors due to issues with an underlying provider. Our team is actively monitoring the situation and working on a resolution.
- resolved Jun 12, 2025, 03:38 PM UTC
The situation has now returned to normal. We are continuing to monitor to ensure stability. Thank you for your patience.
Minor March 15, 2025 slowness on Tron scoring 19h 35m API and application
Started Mar 15, 2025, 01:33 PM UTC· resolved Mar 16, 2025, 09:08 AM UTC
- investigating Mar 15, 2025, 01:33 PM UTC
We are experiencing slowness in Tron scoring analysis due to an unusually high volume on the Tron blockchain. We're investigating the cause of the delays.
- monitoring Mar 15, 2025, 02:31 PM UTC
We have implemented a fix that improves response times on TRON. We continue to monitor the platform's stability.
- resolved Mar 16, 2025, 09:08 AM UTC
This incident has been resolved.
Minor March 3, 2025 Platform slowness 3h 18m API and application
Started Mar 03, 2025, 08:37 AM UTC· resolved Mar 03, 2025, 11:56 AM UTC
- investigating Mar 03, 2025, 08:37 AM UTC
We are currently investigating slowness in the platform and API.
- identified Mar 03, 2025, 09:05 AM UTC
A recently deployed data importer has been identified as the cause and has been shut down to mitigate the issue. We are now working on a fix for the data importer.
- monitoring Mar 03, 2025, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 11:56 AM UTC
This incident has been resolved.
Major February 24, 2025 API slowness 4h 23m API and application
Started Feb 24, 2025, 03:37 PM UTC· resolved Feb 24, 2025, 08:01 PM UTC
- monitoring Feb 24, 2025, 03:37 PM UTC
Dear customers, We identified an issue causing slowness in our API, impacting performance for some users. Our team has implemented a fix, and we are actively monitoring the results to ensure full resolution. We appreciate your patience and will provide further updates if necessary. If you continue to experience issues, please reach out to our support team. Thank you for your understanding.
- resolved Feb 24, 2025, 08:01 PM UTC
This incident has been resolved.
Major February 10, 2025 Bitcoin Transaction Scoring Service Incident 12h 21m
Started Feb 10, 2025, 02:30 AM UTC· resolved Feb 10, 2025, 02:51 PM UTC
- resolved Feb 11, 2025, 09:09 AM UTC
On February 10th, at 15:41 CET, our Bitcoin transaction scoring service experienced a total outage due to an orphan block on the Bitcoin blockchain. At 15:51 CET, we mitigated the issue by switching to a backup infrastructure, fully restoring the service. After resolving the underlying issue, we transitioned back to our primary production infrastructure. We apologize for any inconvenience and appreciate your understanding.
Notice January 13, 2025 Major outage 3h 34m API and application, Login
Started Jan 13, 2025, 09:13 AM UTC· resolved Jan 13, 2025, 12:48 PM UTC
- identified Jan 13, 2025, 09:13 AM UTC
We are currently experiencing a major outage across the entire application due to an external service provider. We will keep you informed of further developments.
- monitoring Jan 13, 2025, 09:32 AM UTC
All components are fully operational again. We are continuing to monitor the situation.
- resolved Jan 13, 2025, 12:48 PM UTC
This incident has been resolved.
- postmortem Jan 16, 2025, 01:40 PM UTC
Postmortem from our underlying provider : To meet the growing demands of our customers for bandwidth, we have successfully commissioned a new higher-capacity interconnection with one of our transit providers. The decommissioning of older, lower-capacity links caused an unforeseen routing loop on Monday, January 13, at 10:00 a.m. Our technical teams were immediately alerted. The incident was identified, and a corrective measure was implemented at 10:24 a.m. to enhance the reliability of this process and prevent any recurrence. Since this intervention, all services have been restored and are fully operational.
Major December 1, 2024 Ripple blockchain unavailable 1d 6h API and application
Started Dec 01, 2024, 02:56 AM UTC· resolved Dec 02, 2024, 09:02 AM UTC
- investigating Dec 01, 2024, 02:56 AM UTC
We are currently investigating timeouts impacting the Ripple blockchain on our infrastructure.
- monitoring Dec 01, 2024, 03:08 AM UTC
a fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2024, 09:02 AM UTC
Ripple component is stable since the fix. We'll implement improvements soon to enhance redundancy for Ripple blockchain.
Major November 28, 2024 Delay in Solana Blockchain Import 5d 3h API and application
Started Nov 28, 2024, 09:05 PM UTC· resolved Dec 04, 2024, 12:48 AM UTC
- identified Nov 28, 2024, 09:05 PM UTC
We are currently experiencing a delay in importing blocks from the Solana blockchain. The current delay is approximately 4 days. We have implemented measures to catch up, but due to the high number of blocks generated per second on the Solana blockchain, it will take an estimated 48 hours to fully resolve the delay.
- identified Nov 29, 2024, 09:13 PM UTC
Catching up on the blockchain delay is taking longer than initially expected. A new strategy has been implemented to accelerate the process. As a first step, we have resumed live synchronization starting from block 304403632, which is proceeding as expected. Meanwhile, the import of missing blocks, from 303603887 to 304403632, is running in parallel and is expected to be fully completed over the weekend.
- resolved Dec 04, 2024, 12:48 AM UTC
All missing blocks have been successfully imported, and the incident is now fully resolved. We apologize for any inconvenience caused and for the time it took to complete the resolution.
Major November 13, 2024 Brief network interruption 1h
Started Nov 13, 2024, 08:25 PM UTC· resolved Nov 13, 2024, 09:25 PM UTC
- resolved Nov 14, 2024, 11:05 AM UTC
On November 13 at 21:25 UTC, a brief network interruption between components of our infrastructure triggered an automatic failover of our systems to a backup component. The time required for propagation to this component caused a 10-minute service interruption for the Login and Scoring components. Alerts from the Transaction Monitoring System were not interrupted but may have been delayed by 10 minutes. By 21:35 UTC, all services were fully restored.