Scorechain incident

Status Update: Delay in BSC Blockchain Block Ingestion

Major Resolved View vendor source →

Scorechain experienced a major incident on November 27, 2023 affecting API and application, lasting 4d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 09:20 AM UTC
Resolved
Dec 01, 2023, 03:45 PM UTC
Duration
4d 6h
Detected by Pingoru
Nov 27, 2023, 09:20 AM UTC

Affected components

API and application

Update timeline

  1. identified Nov 27, 2023, 09:20 AM UTC

    We wish to inform you that we are currently experiencing delays in the ingestion of new blocks for the BSC blockchain. Our team is actively working on a workaround to address this issue. We understand the importance of timely block ingestion for your operations and are committed to resolving this as quickly as possible. We will keep you updated on our progress and appreciate your patience and understanding during this time. Thank you for your continued support.

  2. identified Nov 27, 2023, 03:43 PM UTC

    We want to provide you with the latest update regarding the delay in BSC blockchain block ingestion. Please be assured that our team is actively monitoring the situation and working diligently on developing effective workarounds. We are fully committed to resolving this issue and minimizing any impact on your operations. Our technical team is exploring all avenues to ensure a swift resolution. We understand the critical nature of this matter and are putting our best efforts to address it as quickly as possible. We appreciate your patience and understanding during this time and will continue to provide you with regular updates.

  3. identified Nov 27, 2023, 07:13 PM UTC

    We are pleased to inform you that significant progress has been made in resolving the recent issues with BSC blockchain block ingestion. As of now, the import and data access have been restored starting from block 33863000. We have successfully re-established continuous ingestion for new blocks, and all functionalities are now fully operational. We are still addressing the underlying issue with BSC nodes. Our plan is to re-import the blocks ranging from 33851236 to 33862999 as soon as the issue is completely resolved. This will ensure the integrity and completeness of the data on our platform. We appreciate your patience and understanding throughout this process and are committed to keeping you updated on our progress.

  4. resolved Dec 01, 2023, 03:45 PM UTC

    We have successfully imported the missing BSC blockchain blocks. The system is now stable, and the incident is closed. Thank you for your patience.