SchoolData.net incident

Admin uploads

Major Resolved View vendor source →

SchoolData.net experienced a major incident on December 10, 2015, lasting 20h 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2015, 09:48 PM UTC
Resolved
Dec 11, 2015, 06:45 PM UTC
Duration
20h 57m
Detected by Pingoru
Dec 10, 2015, 09:48 PM UTC

Update timeline

  1. investigating Dec 10, 2015, 09:48 PM UTC

    Admin uploading is currently experiencing issues with file processing and email delivery.

  2. identified Dec 11, 2015, 12:57 AM UTC

    We have identified and resolved an issue with uploading data files. We are now looking into issues with the automated test score loader.

  3. monitoring Dec 11, 2015, 01:35 AM UTC

    We have identified the issue that is causing the automated score loading to fail. Resolution will come ASAP.

  4. resolved Dec 11, 2015, 06:45 PM UTC

    Automated loading functionality has been restored. Recent server consolidations left lingering connections that were no longer working.