SchoolData.net incident

Host issues causing partial outages

Major Resolved View vendor source →

SchoolData.net experienced a major incident on February 13, 2017, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2017, 09:54 PM UTC
Resolved
Feb 14, 2017, 12:40 AM UTC
Duration
2h 46m
Detected by Pingoru
Feb 13, 2017, 09:54 PM UTC

Update timeline

  1. investigating Feb 13, 2017, 09:54 PM UTC

    We are currently experiencing issues with our server host that is effecting multiple aspects of our applications.

  2. investigating Feb 13, 2017, 10:20 PM UTC

    All applications will experience an outage while we reboot hardware.

  3. investigating Feb 13, 2017, 10:43 PM UTC

    Reboot is complete. We are now testing for issues.

  4. identified Feb 13, 2017, 11:09 PM UTC

    Our server host has identified an issue with their internal servers and are working on a fix.

  5. monitoring Feb 13, 2017, 11:55 PM UTC

    Our host has resolved their issues and functionality is being restored. Affected components will be updated as they are checked.

  6. resolved Feb 14, 2017, 12:40 AM UTC

    Our server host issues have been resolved and SchoolData.net applications are now functional. We will continue to monitor for any issues.