SchoolData.net experienced a major incident on March 15, 2017, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 15, 2017, 09:17 PM UTC
ZenDesk is experiencing an extended outage in their pods 5, 6, 9, and 13. The SDS Help Center resides on pod 5 and is currently inaccessible. More live info here: https://status.zendesk.com/ If you need immediate assistance, please contact your support representative directly or call us at 509-688-9536
- monitoring Mar 15, 2017, 11:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2017, 12:26 AM UTC
ZenDesk has resolved the issue and all services are restored for our pod. No word on what caused the issue, but we will update this status with that information when we receive it.