SchoolData.net experienced a critical incident on April 5, 2018, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 05, 2018, 11:00 PM UTC
We are replacing significant components of our server hardware as fast as we can. All sites and services will be unavailable until Monday, April 9. Please contact [email protected], your customer service representative, or (509) 688-9536 for additional information. We apologize for the outage and are working extremely hard on restoring services.
- identified Apr 07, 2018, 12:43 AM UTC
We have completed the comprehensive overhaul of all of our hardware. The results are significantly better performance across all aspects of our applications. We will continue to test everything over the weekend. We have every intention of restoring full access before Monday morning. Thanks to everyone for their patience and understanding.
- monitoring Apr 08, 2018, 09:25 PM UTC
We have completed the hardware overhaul. After extensive testing, we have enabled all sites. We will continue to test and monitor for any issues that may arise. If you discover any issues, please contact us at [email protected], your customer service representative, or call (509) 688-9536. Thank you for your patience and support.
- resolved Apr 08, 2018, 09:26 PM UTC
This incident has been resolved.