SchoolAI incident

Chat and other app areas are having trouble processing

Minor Resolved View vendor source →

SchoolAI experienced a minor incident on May 31, 2024 affecting Frontend and Web Application, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 05:25 PM UTC
Resolved
May 31, 2024, 08:04 PM UTC
Duration
2h 39m
Detected by Pingoru
May 31, 2024, 05:25 PM UTC

Affected components

FrontendWeb Application

Update timeline

  1. investigating May 31, 2024, 05:25 PM UTC

    We've seen a spike in errors and are investigating. Example error message from chat: "I'm sorry, I'm having trouble processing your request right now, can you try again?"

  2. identified May 31, 2024, 07:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 31, 2024, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 31, 2024, 08:04 PM UTC

    This incident has been resolved.