SchoolAI incident

SSL Certificate issues affecting Single Sign On (SSO) logins

Minor Resolved View vendor source →

SchoolAI experienced a minor incident on July 30, 2024 affecting Frontend and Web Application, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 06:36 PM UTC
Resolved
Jul 30, 2024, 08:55 PM UTC
Duration
2h 18m
Detected by Pingoru
Jul 30, 2024, 06:36 PM UTC

Affected components

FrontendWeb Application

Update timeline

  1. investigating Jul 30, 2024, 06:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 30, 2024, 06:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 30, 2024, 07:52 PM UTC

    The issue appears to be isolated by region. We are continuing to diagnose the cause and potential fixes.

  4. resolved Jul 30, 2024, 08:55 PM UTC

    upon further investigation, it appears to be related to a network issue locally on a remote site. This issue does not appear to be affecting other users.