SchoolAI incident

Application performance issues

Critical Resolved View vendor source →

SchoolAI experienced a critical incident on October 17, 2024 affecting Infrastructure and Web Application and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 03:57 PM UTC
Resolved
Oct 17, 2024, 04:08 PM UTC
Duration
10m
Detected by Pingoru
Oct 17, 2024, 03:57 PM UTC

Affected components

InfrastructureWeb ApplicationData Processing: Background Tasks

Update timeline

  1. investigating Oct 17, 2024, 03:57 PM UTC

    We're investigating reports of portions of the application slow or unresponsive.

  2. resolved Oct 17, 2024, 04:08 PM UTC

    The provider deployed a fix and the application is now functioning normally.