SchoolAI incident

File uploads failing

Major Resolved View vendor source →

SchoolAI experienced a major incident on October 25, 2024 affecting Frontend and Web Application, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 03:15 PM UTC
Resolved
Oct 25, 2024, 03:23 PM UTC
Duration
7m
Detected by Pingoru
Oct 25, 2024, 03:15 PM UTC

Affected components

FrontendWeb Application

Update timeline

  1. investigating Oct 25, 2024, 03:15 PM UTC

    Earlier this morning, the service we use for file partitioning and embedding stopped working. We are investigating.

  2. monitoring Oct 25, 2024, 03:20 PM UTC

    We just rolled out a fix

  3. resolved Oct 25, 2024, 03:23 PM UTC

    This incident has been resolved.