SchoolAI incident

Degraded app performance

Notice Resolved View vendor source →

SchoolAI experienced a notice incident on February 2, 2025 affecting Frontend and Infrastructure and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2025, 07:09 PM UTC
Resolved
Feb 02, 2025, 09:43 PM UTC
Duration
2h 33m
Detected by Pingoru
Feb 02, 2025, 07:09 PM UTC

Affected components

FrontendInfrastructureWeb Application

Update timeline

  1. investigating Feb 02, 2025, 07:09 PM UTC

    We are currently investigating application performance issues.

  2. investigating Feb 02, 2025, 07:37 PM UTC

    We are continuing to investigate the issue.

  3. identified Feb 02, 2025, 09:23 PM UTC

    We are deploying a hotfix to address a network connectivity problem our infrastructure provider is experiencing.

  4. monitoring Feb 02, 2025, 09:37 PM UTC

    A fix has been deployed and we are monitoring the results

  5. resolved Feb 02, 2025, 09:43 PM UTC

    This incident has been resolved.