SchoolAI experienced a minor incident on March 10, 2025 affecting Infrastructure and Data Processing: Background Tasks, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 09:24 PM UTC
After completing database maintenance on Saturday morning, we discovered that our live web application was missing some data that was created and/or updated on Friday. This is affecting a subset of our users and organizations. This data has not been lost. We are working to restore this data.
- investigating Mar 10, 2025, 09:27 PM UTC
We have restored missing users, organizations, documents and additional data. We are continuing to work to restore the remaining data.
- resolved Mar 11, 2025, 12:48 AM UTC
All missing objects have been restored. We are continuing to investigate any updates to data that did not persist and will continue to resolve issues.