School Cloud Systems incident

Parents Evening: Unable to login or join video calls

Critical Resolved View vendor source →

School Cloud Systems experienced a critical incident on January 14, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2021, 05:04 PM UTC
Resolved
Jan 14, 2021, 05:04 PM UTC
Duration
—
Detected by Pingoru
Jan 14, 2021, 05:04 PM UTC

Update timeline

  1. resolved Jan 19, 2021, 12:57 PM UTC

    We've now fully resolved issues accessing SchoolCloud Parents Evening. Between 4pm and 4:36pm, parents & teachers were unable to access SchoolCloud Parents Evening, including Video Calls. Access was restored for parents at 4:36pm, while access for teachers was restored at 5:04pm.