School Cloud Systems incident
Parents Evening: Unable to access site
School Cloud Systems experienced a major incident on January 21, 2021 affecting Web App, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2021, 04:44 PM UTC
We are investigating reports of access issues to SchoolCloud.
- identified Jan 21, 2021, 04:52 PM UTC
Our hosting provider has identified an issue with our load balancers accepting new traffic. We'll post an update with more information when we have it available, or within the next 15 minutes.
- identified Jan 21, 2021, 05:03 PM UTC
We continue to work with our hosting provider who provide the load balancer for our services to resolve the access issue. Next update within 15 minutes.
- identified Jan 21, 2021, 05:07 PM UTC
We're receiving reports access has returned, but we're continuing to investigate.
- monitoring Jan 21, 2021, 05:11 PM UTC
Confirmed that access has now returned but we will continue to monitor closely. Next update within 15 minutes.
- monitoring Jan 21, 2021, 05:28 PM UTC
Confirmed that access has returned but we are continuing to monitor closely. We are in close communication with our hosting provider. Next update within 15 minutes.
- resolved Jan 21, 2021, 05:52 PM UTC
Our hosting provider continue to monitor their managed load balancer and we remain in contact with them.