School Cloud Systems incident

Issue with receiving incoming emails

Minor Resolved View vendor source →

School Cloud Systems experienced a minor incident on May 26, 2021 affecting Email Support, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2021, 11:30 AM UTC
Resolved
May 26, 2021, 02:22 PM UTC
Duration
2h 51m
Detected by Pingoru
May 26, 2021, 11:30 AM UTC

Affected components

Email Support

Update timeline

  1. investigating May 26, 2021, 09:23 AM UTC

    We are currently seeing issues with incoming emails to Sales and Support which may cause a short delay to responses. If you have an urgent issue we would suggest calling us instead on 0333 344 3403.

  2. investigating May 26, 2021, 09:25 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 26, 2021, 10:14 AM UTC

    Our email provider continues to investigate this issue, which is currently preventing emails being received here at SchoolCloud. If you have an urgent issue we would suggest calling us instead on 0333 344 3403.

  4. investigating May 26, 2021, 11:30 AM UTC

    Our email provider continues to investigate this issue, which is currently causing issues with the delivery of emails to SchoolCloud and many other companies. In the meantime, we have adopted a workaround that will allow us to start replying to received emails from earlier today. However, if you have an urgent issue, we would suggest calling us instead on 0333 344 3403.

  5. resolved May 26, 2021, 02:22 PM UTC

    We have been advised by our email provider that this issue is now resolved. Any emails sent to us today should have been replied to shortly. We apologise for any inconvenience.