School Cloud Systems incident

Parents Evening

Major Resolved View vendor source →

School Cloud Systems experienced a major incident on September 24, 2021 affecting Web App, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2021, 09:45 AM UTC
Resolved
Sep 24, 2021, 10:39 AM UTC
Duration
53m
Detected by Pingoru
Sep 24, 2021, 09:45 AM UTC

Affected components

Web App

Update timeline

  1. investigating Sep 24, 2021, 09:45 AM UTC

    We are currently investigating the 'Network Error' message appearing on SchoolCloud Parents Evening.

  2. monitoring Sep 24, 2021, 09:46 AM UTC

    A fix has been implemented and we are monitoring.

  3. resolved Sep 24, 2021, 10:39 AM UTC

    This incident has been resolved.