School Cloud Systems incident

Possible issue affecting video calls

School Cloud Systems experienced a minor incident on March 28, 2022 affecting Video Calls, lasting 11m. The incident has been resolved; the full update timeline is below.

Started: Mar 28, 2022, 04:32 PM UTC
Resolved: Mar 28, 2022, 04:43 PM UTC
Duration: 11m
Detected by Pingoru: Mar 28, 2022, 04:32 PM UTC

Affected components

Video Calls

Update timeline

monitoring Mar 28, 2022, 04:32 PM UTC

We've been notified by the underlying provider for video calls, Twilio, of an issue affecting a number of their services. At present, they advise they're "observing recovery" with services. We have tested video calls and were able to successfully connect as normal, and we continue to monitor.
resolved Mar 28, 2022, 04:43 PM UTC

We've been notified by the underlying provider of video calls, Twilio, that the issue has been resolved.