School Cloud Systems experienced a major incident on September 14, 2023 affecting Web App and Web App and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2023, 08:32 AM UTC
Please be aware that we are currently experiencing some issues with our Room Booking and Parents Meetings products: Room Booking is currently working as expected but we have experienced some performance issues which have now been resolved. Stability is being monitored Parents Meetings SSO Authentication is currently unavailable - Workaround is to utilise "Username/Password" authentication in the interim whilst this is being investigated by our internal teams We apologise for any disruption this is causing you
- investigating Sep 14, 2023, 09:44 AM UTC
Please be aware that we are currently experiencing some issues with our Room Booking and Parents Meetings products following the maintenance on Tuesday. Room Booking performance is being is being monitored due to previous issues to ensure stability. Room Booking, Parents Meeting, Meet the Teacher and Clubs & Events SSO Authentication is currently unavailable for LDAP customers Room Booking SSO Authentication is currently unavailable for SAML customers A workaround is to utilise "Username/Password" authentication in the interim whilst this is being investigated by our internal teams. Syncing all systems to your MIS is not working with the exception of iSAMs Please retry the SIMs extract tool if you utilise this functionality We are extremely sorry for the disruption and we are working on this as our highest priority
- identified Sep 14, 2023, 01:16 PM UTC
Please be aware that we are currently experiencing some issues with our Room Booking and Parents Meetings products following the maintenance on Tuesday. Room Booking, Parents Meeting, Meet the Teacher and Clubs & Events SSO Authentication is currently unavailable for LDAP customers Room Booking SSO Authentication is currently unavailable for SAML customers A workaround is to utilise "Username/Password" authentication in the interim whilst this is being investigated by our internal teams. Syncing to your MIS and SIMs Extract tool are now available for use. We are extremely sorry for the disruption and we are working on this as our highest priority
- identified Sep 15, 2023, 08:04 AM UTC
We are currently experiencing an outage to the Room Booking application. Our team are working on this as a matter of urgency as well as the ongoing post maintenance issues previously communicated. Apologies for any convenience that this may be causing you
- identified Sep 15, 2023, 10:10 AM UTC
The access and performance issues affecting Room Booking have now been resolved. Thank you for your patience during this time. The team are now working on the outstanding post maintenance issues as previously communicated.
- resolved Sep 15, 2023, 03:28 PM UTC
We are happy to announce that all issues with the Schoolcloud products have now been resolved. The team are proactively monitoring the systems and working through any issues if and when they occur. We apologise for any inconvenience that this may have caused you during this time.