School Cloud Systems incident
Performance/Connectivity Issues with Room Booking
School Cloud Systems experienced a major incident on September 18, 2023 affecting Web App, lasting 9d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 07:37 AM UTC
Please be aware that we are currently experiencing some performance and connectivity issues with the Schoolcloud Room Booking system. This is being investigated by our Engineering teams and we hope for a resolution shortly. We apologise for this inconvenience to you.
- monitoring Sep 18, 2023, 09:32 AM UTC
We have affected some configuration changes which have resolved the performance/connectivity issues. We re working on maintaining stability and will continue to monitor the system.
- monitoring Sep 19, 2023, 08:36 AM UTC
We are continuing to work on the slow performance of Room Booking. The booking error in relation to timetable imports is being worked on at present and admins will be seeing a short time out, this is in place to mitigate performance issues.
- resolved Sep 27, 2023, 01:36 PM UTC
Please be aware that access issues to Room Booking have now been resolved following a period of monitoring for stability. Please reach out you our Customer Service team if you experience any further issues. Apologies for any inconvenience that this may have caused you