School Cloud Systems incident

Accessing Parents Meetings (Meet The Teacher) from locations outside of the UK

School Cloud Systems experienced a major incident on September 27, 2023 affecting Web App, lasting 7d 1h. The incident has been resolved; the full update timeline is below.

Started: Sep 27, 2023, 01:39 PM UTC
Resolved: Oct 04, 2023, 03:29 PM UTC
Duration: 7d 1h
Detected by Pingoru: Sep 27, 2023, 01:39 PM UTC

Affected components

Web App

Update timeline

investigating Sep 27, 2023, 01:39 PM UTC

We are currently experiencing an issue whereby some users of the Parents Meeting application based outside of the UK are unable to access the system. This is being investigated. Apologies for any inconvenience that this may be causing you.
resolved Oct 04, 2023, 03:29 PM UTC

The issue regarding some users of Parents Meeting based outside of the UK has now been resolved. If you experience any further issues accessing Parents Meetings please contact our Customer Services team. Apologies for any inconvenience that this may have caused you.