SchemeServe experienced a major incident on October 10, 2025 affecting 🎩 SchemeServe, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2025, 03:18 PM UTC
We are currently investigating an issue where some policies are unable to be viewed. We are working on this with the utmost urgency, and will resolve this as soon as possible.
- resolved Oct 10, 2025, 03:36 PM UTC
This incident has been resolved.
- postmortem Oct 10, 2025, 04:30 PM UTC
On Friday between 16:09 and 16:30 BST, some users briefly experienced issues accessing policy answers data. The cause was a search index update that didn’t complete as expected. This update had recently been moved to a scheduled process to improve predictability and stability. Our team identified and resolved the issue quickly, restoring full access within 20 minutes. The process has since been reviewed and refined to further strengthen resilience. This update was low-risk and had been fully tested in non-production environments with no adverse effects. Services are now operating normally.