SchemeServe incident

Possible issue regarding agents adding notes to cases

Notice Resolved View vendor source →

SchemeServe experienced a notice incident on June 23, 2021 affecting 🎩 SchemeServe, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2021, 09:31 AM UTC
Resolved
Jun 23, 2021, 12:03 PM UTC
Duration
2h 31m
Detected by Pingoru
Jun 23, 2021, 09:31 AM UTC

Affected components

🎩 SchemeServe

Update timeline

  1. investigating Jun 23, 2021, 09:31 AM UTC

    Following last nights release, we are aware of a possible issue with regard to agents adding notes to cases. We are currently investigating and will provide more details in due course.

  2. resolved Jun 23, 2021, 12:03 PM UTC

    Following an investigation, we have identified the issue as due to a very specific circumstance. Remediation has been applied and no further action will be required.