SchemeServe incident
Intermittent "Services aren't available right now" error message
SchemeServe experienced a minor incident on February 8, 2023 affecting 🎩 SchemeServe, lasting 5d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2023, 01:21 PM UTC
We are continuing to investigate an intermittent issue where some clients are receiving an error page stating "Services aren't available right now". If you receive this error refreshing the window will resolve it whilst we continue to investigate.
- investigating Feb 09, 2023, 01:48 PM UTC
We are continuing to investigate this issue as our top priority however have no further news to share at this time
- identified Feb 10, 2023, 11:03 PM UTC
The issues has been identified within the routing door routing used by SchemeServe, we ar eworking to remediate the problem now.
- monitoring Feb 13, 2023, 10:21 AM UTC
Following an update from our application front door service we are no longer seeing the issue ocuring. We will continue to monitor for any reoccurances today.
- resolved Feb 13, 2023, 09:54 PM UTC
We are now satisfied that the issue is resolved, we will update with a post mortem once a full report has been conducted