users logged out and redirect loop

Update timeline

1. resolved Nov 23, 2023, 04:05 PM UTC

   This incident has been resolved.

2. postmortem Nov 23, 2023, 04:05 PM UTC

   An update was released to address an issue with authentication where users' access tokens were not correctly refreshing causing them to be logged out and redirected to the login screen when accessing certain pages. Upon release, users who were affected by this issue were instantly logged out and redirected to the login screen regardless of what page they were on. The number of users that were affected by this was significantly greater than anticipated and as such the decision was made to roll back the release to investigate further. During the rollback process, an error was made that caused a redirect loop for anyone attempting to log in again to SchemeServe. This was subsequently rectified to allow users to log in correctly again. We have assessed the initial issue and have deemed that the release was functioning correctly. As the number of users that were impacted was higher than expected SchemeServe will rerelease this update outside of business hours. ‌ Initial release: 12:13 logouts reported: 12:30 rollback issued: 12:34 rollback corrected: 12:50 Total time: 37 minutes