SchemeServe experienced a notice incident on February 1, 2024 affecting 🎩 SchemeServe, lasting 12d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 01, 2024, 12:52 PM UTC
A new DNS record is required by some email providers in order to validate DMARC. This change helps prevent spoofing by verifying the sender’s identity. If an email fails DMARC validation, it often means that the sender is not who they claim to be, and the email could be fraudulent. If this record is not added, emails sent from SchemeServe, but not from a SchemeServe email address, will likely be rejected by these email providers if the DMARC cannot be validated. Potential impact if no action is taken - your customers / brokers may stop receiving emails from you. To check your sites DNS records, please ask an administrator within your SchemeServe site to navigate to Admin/Website/Domain & Email. If your DNS records require updating, you will see a message at the bottom of that tab stating 'You have chosen to send email from "[EMAIL]" instead of schemeserve.com. To update and validate your DNS records, please follow the instructions on that page. If you need any assistance, please contact our Obsessive Support desk.
- resolved Feb 13, 2024, 04:52 PM UTC
This incident has been resolved.