SchemeServe incident

Some multipage cases displaying blank address fields

Minor Resolved View vendor source →

SchemeServe experienced a minor incident on March 26, 2024 affecting 🎩 SchemeServe, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 01:45 PM UTC
Resolved
Mar 27, 2024, 02:16 PM UTC
Duration
1d
Detected by Pingoru
Mar 26, 2024, 01:45 PM UTC

Affected components

🎩 SchemeServe

Update timeline

  1. investigating Mar 26, 2024, 01:45 PM UTC

    We are currently investigating reports of some multipage cases displaying blank address fields within the case record.

  2. resolved Mar 27, 2024, 02:16 PM UTC

    We have identified and fixed the issue, a post-mortem will follow.

  3. postmortem Mar 28, 2024, 10:23 AM UTC

    Over the last few days we have been seeing repeated issues of postcode lookups failing to populate addresses when selected. We cache address lists for a given postcode and it appears that some of them had become "stale" and the actual properties had changed. Clearing the cache resolved the issue of addresses not populating when selected.