Schedulehead experienced a notice incident on October 4, 2019 affecting Web Services and Mobile App Services and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Web ServicesMobile App ServicesAPI: North America (NYC)API: North America (SFO)
Update timeline
- monitoring Oct 04, 2019, 06:29 PM UTC
We have identified the issue, corrected, and are monitoring. All Schedulehead services have returned to optimal performance.
- resolved Oct 04, 2019, 08:25 PM UTC
This incident has been fully resolved. Schedulehead did experience approximately 1 hour of slowed service in our North American service area. We have identified the cause of the issue, faulty equipment. The equipment was replaced, and normal service restored. All services are operating within normal parameters.