Scale SERP incident

Slow-running Batches

Notice Resolved View vendor source →

Scale SERP experienced a notice incident on August 25, 2020 affecting API, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2020, 06:13 AM UTC
Resolved
Aug 25, 2020, 06:25 AM UTC
Duration
12m
Detected by Pingoru
Aug 25, 2020, 06:13 AM UTC

Affected components

API

Update timeline

  1. investigating Aug 25, 2020, 06:13 AM UTC

    We are investigating reports of slow-running Batches on some accounts.

  2. resolved Aug 25, 2020, 06:25 AM UTC

    The root cause of the delay was a hardware failure of one of the core Batch scheduling components. The platform has now recovered and the backlog of queued Batches is being processed. We apologise for the delay in processing Batches. Live (i.e. real-time) API responses were unaffected.