Scale SERP incident

Core Routing Outage

Major Resolved View vendor source →

Scale SERP experienced a major incident on September 22, 2020 affecting API, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2020, 08:24 AM UTC
Resolved
Sep 22, 2020, 08:52 AM UTC
Duration
28m
Detected by Pingoru
Sep 22, 2020, 08:24 AM UTC

Affected components

API

Update timeline

  1. investigating Sep 22, 2020, 08:24 AM UTC

    We are investigating an issue with our core routing causing slow-running requests and timeouts.

  2. resolved Sep 22, 2020, 08:52 AM UTC

    A configuration change was the root cause of this issue. We sincerely apologies for the interruption to service.