Scale SERP incident

Scale SERP outage

Critical Resolved View vendor source →

Scale SERP experienced a critical incident on May 10, 2024 affecting API, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 08:20 PM UTC
Resolved
May 10, 2024, 10:02 PM UTC
Duration
1h 41m
Detected by Pingoru
May 10, 2024, 08:20 PM UTC

Affected components

API

Update timeline

  1. identified May 10, 2024, 08:20 PM UTC

    We are currently experiencing an outage. We have identified the issue and are actively working to resolve it as soon as possible.

  2. monitoring May 10, 2024, 09:41 PM UTC

    A fix has been implemented. Traffic is working now but we continue to monitor it. We apologize for any inconvenience this may have caused.

  3. resolved May 10, 2024, 10:02 PM UTC

    We have confirmed that the system has been restored to a health status and all traffic is working. Again, we apologize for any inconvenience this may have caused.