Scale SERP Outage History

Started Jul 16, 2026, 04:43 AM UTC· resolved Jul 17, 2026, 01:52 PM UTC

1. investigating Jul 16, 2026, 04:43 AM UTC

   We are currently experiencing an issue affecting Google Search functionality. Our engineering team has been notified and is actively investigating the cause. We apologize for any inconvenience and will provide updates as more information becomes available.

2. investigating Jul 16, 2026, 09:02 AM UTC

   We are continuing to investigate this issue. We will provide an update as soon as we have additional information. Thank you for your patience as we work to resolve this.

3. resolved Jul 17, 2026, 01:52 PM UTC

   We have confirmed that systems have been restored to a healthy status and all API SERP requests are functioning as expected. We are continuing to monitor systems closely for further disruptions. At this time, no further interruptions in service are anticipated. Again, we apologize for any inconvenience this may have caused.

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Started Jun 03, 2026, 12:04 PM UTC· resolved Jun 03, 2026, 07:49 PM UTC

1. investigating Jun 03, 2026, 12:04 PM UTC

   We are currently experiencing an issue affecting Google Search functionality. Our engineering team has been notified and is actively investigating the cause. We apologize for any inconvenience and will provide updates as more information becomes available.

2. monitoring Jun 03, 2026, 04:54 PM UTC

   We have confirmed that systems have been restored to a healthy status and all API SERP requests are functioning as expected. We are continuing to monitor systems closely for further disruptions. At this time, no further interruptions in service are anticipated. Again, we apologize for any inconvenience this may have caused.

3. resolved Jun 03, 2026, 07:49 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 02:53 PM UTC· resolved Nov 18, 2025, 09:03 PM UTC

1. monitoring Nov 18, 2025, 02:53 PM UTC

   Cloudflare has identified an issue which is presently impacting their security and domain proxy solutions, and they are currently rolling out a fix. We are observing improvements in connectivity and error rates are returning to normal levels. Traject Data users are seeing intermittent access issues impacting the API playground, Dashboards and Documentation. We will continue to monitor the situation until the upstream incident is fully resolved to ensure stability for all users.

2. resolved Nov 18, 2025, 09:03 PM UTC

   CloudFlare has stabilized their platform, and have marked the previous issue as resolved.

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Started Oct 20, 2025, 05:36 PM UTC· resolved Oct 21, 2025, 07:33 PM UTC

1. monitoring Oct 20, 2025, 05:36 PM UTC

   🔍 Current Status We are actively monitoring intermittent failures and slow performance affecting frontend login and registration components. 🧭 Root Cause This incident is linked to a widespread service disruption from our upstream provider Amazon Web Services (AWS). Our hosting provider, Netlify, is also reporting issues tied to this outage. ⚠️ What is Affected 🔓 Users may encounter errors, timeouts, or slow load times when attempting to log in or register 📊 Access to the main customer dashboard may be intermittent ✅ What is Unaffected 🛠️ All core API Scraping services are 100% operational and processing data as expected 📡 Real-Time Updates We are monitoring the situation closely. For live status from our upstream providers: AWS Health Status: https://health.aws.amazon.com/health/status Netlify Status: https://www.netlifystatus.com/ 🕒 Next Steps We will post a new update as soon as the situation is resolved or additional information becomes available. Thank you for your patience - we apologize for any inconvenience this external disruption may cause.

2. resolved Oct 21, 2025, 07:33 PM UTC

   Login / Registration & Dashboard Issues - RESOLVED 🔍 What Happened Intermittent failures and slow performance hit our login / registration & dashboard components. Root cause: AWS service disruption that cascaded to Netlify, our hosting provider. ✅ Current Status 🟢 AWS & Netlify have both confirmed 100% stability. 🟢 All services - including the main customer dashboard - are back to normal performance. 🟢 Core API Scraping services stayed 100% operational - no data was affected. 🙏 Thank You Your patience and understanding while we rode out this upstream bump are hugely appreciated!

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Started Sep 10, 2025, 06:51 PM UTC· resolved Oct 22, 2025, 01:23 PM UTC

1. investigating Sep 10, 2025, 06:51 PM UTC

   We are currently observing a degraded return rate for Google Ads data within our SERP platforms. Our team has identified this as a high-priority issue and is actively investigating, with early indications pointing towards recent adaptations on Google's end. The team is working diligently to adapt and restore full performance as quickly as possible. We will provide further updates as more information becomes available.

2. investigating Sep 11, 2025, 12:55 AM UTC

   Our team continues to have all available engineering resources engaged in resolving the degradation of Google Ads data delivery. We recognize the impact this has on your operations, and restoring service remains our top priority. At this time, we believe the root cause is external to our systems, and we are focused on developing a workaround. We will provide a more detailed update as soon as we have one.

3. investigating Sep 11, 2025, 12:58 PM UTC

   Following up on our previous messages, our team has taken decisive action to protect overall platform performance. We have temporarily disabled our connection to all Google data services while we resolve a critical issue originating from a change on the Google side. This necessary measure prevents any impact on our other services. Our team is now focused on implementing a permanent solution. We will provide another update as soon as we have a clear path to resolution. Thank you for your understanding.

4. monitoring Sep 11, 2025, 11:29 PM UTC

   Our team has now overcome the challenges that were introduced by the 3rd party search service provider. A solution has been successfully deployed to our Production environment and all systems are currently stable. All services have been restored. Systems are now under active monitoring to ensure continued stability. We appreciate your patience. This incident is now considered resolved, pending the monitoring period.

5. monitoring Sep 11, 2025, 11:31 PM UTC

   We are continuing to monitor for any further issues.

6. investigating Sep 15, 2025, 03:28 PM UTC

   As an update on the Google data services issue, our systems have detected a recurrence of the instability. The incident status has been updated to Partial Outage as we proactively re-engage our mitigation protocols. Our initial solution resolved the primary symptoms, but this recurrence has revealed a deeper issue with the third-party service. Our team is now performing a full root cause analysis with the goal of engineering a permanent solution. We will provide as soon as there is a significant development to share. Thank you for your continued patience.

7. monitoring Sep 16, 2025, 12:09 AM UTC

   The ad return rate for Google Search has been restored to normal levels. Our team has verified the fix and confirmed that results are returning as expected. We will continue to actively monitor performance to ensure ongoing stability. Thank you for your patience as we worked through this issue. We truly appreciate your understanding and will share further updates if any new concerns arise.

8. monitoring Oct 22, 2025, 01:22 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Oct 22, 2025, 01:23 PM UTC

   This incident has been resolved.

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Started Aug 05, 2025, 07:55 PM UTC· resolved Aug 06, 2025, 12:11 AM UTC

1. investigating Aug 05, 2025, 07:55 PM UTC

   We're currently investigating an issue where requests to Google Search that include both include_ai_overview=true and ads_optimized=true fail to return AI Overview content, even though each parameter functions correctly when used on its own. Our engineering team is actively working to identify the root cause and implement a fix. We'll share updates as soon as we have more information.

2. resolved Aug 06, 2025, 12:11 AM UTC

   This incident has been resolved.

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Started Jul 31, 2025, 02:33 PM UTC· resolved Aug 01, 2025, 01:18 PM UTC

1. investigating Jul 31, 2025, 02:33 PM UTC

   Heads Up – We’re seeing intermittent issues accessing our website from certain international regions. The underlying cause appears to be tied to broader disruptions with upstream network providers (including Cloudflare). Our core services are unaffected, and the issue is limited to web access. We're actively monitoring and will update as more information becomes available.

2. investigating Jul 31, 2025, 06:27 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 31, 2025, 06:36 PM UTC

   We are continuing to investigate this issue.

4. resolved Aug 01, 2025, 01:18 PM UTC

   This incident has been resolved.

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Started Jan 22, 2025, 04:59 PM UTC· resolved Feb 28, 2025, 01:43 AM UTC

1. identified Jan 22, 2025, 04:59 PM UTC

   Our team is making meaningful progress in adapting to recent changes on the Google Ads platform. These changes require us to update how we retrieve and process Google Ads data to ensure its accuracy and reliability. Our team has identified a solution and is now focused on refining it for stability and consistency. This involves optimizing data retrieval processes, making infrastructure adjustments, and conducting rigorous testing to avoid any disruption to your workflows. We understand that consistent access to your Google Ads data is critical, and we're committed to providing updates as we work towards a smooth transition.

2. identified Jan 22, 2025, 08:34 PM UTC

   Following the recent changes on the Google platform related to Ads search data, we've been working to improve how we retrieve and process data to ensure its accuracy and reliability. We are working through deploying a new system that leverages headless Chrome technology and enhancements to our API server. We're currently conducting extensive testing, simulating high-traffic scenarios to guarantee a smooth transition and avoid any disruption to your workflows. We anticipate these improvements will lead to more reliable data retrieval and an overall better experience for our users. We'll continue to provide updates as we move towards the full rollout.

3. identified Jan 25, 2025, 02:50 AM UTC

   We are continuing to work on improvements to our Google Ads Search data retrieval. Our team is focused on implementing a new system that will be more robust and reliable. This system is currently in testing, and we're simulating high-traffic scenarios to ensure a smooth transition when it's fully launched. In the meantime, we've made some progress in expanding our support for mobile devices. We've begun rolling out support for Android, and you may start seeing ads appear in your Android searches. This is still in an experimental phase, so please bear with us as we continue to refine it. We are aware that ads data on iOS devices is still not consistently appearing. We are actively investigating solutions to address this and will provide further updates as we make progress.

4. resolved Feb 28, 2025, 01:43 AM UTC

   This incident has been resolved.

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Started Jan 16, 2025, 04:28 PM UTC· resolved Jan 17, 2025, 10:33 PM UTC

1. investigating Jan 16, 2025, 04:28 PM UTC

   We are actively addressing a service disruption that is impacting a set of our Web Search SERP services. At present, data requests for non-Web Search (e.g. News, Shopping, etc..) are working as expected. We are committed to resolving this issue and restoring optimal performance as quickly as possible.

2. identified Jan 16, 2025, 05:24 PM UTC

   Our technical teams believe they have identified the source of the issue impacting our Web Search SERP services and are working on implementing a solution to restore full functionality. We will continue to provide updates as we make progress.

3. identified Jan 16, 2025, 08:31 PM UTC

   We are continuing to aggressively work on a solution to the ongoing issue affecting our Web Search SERP services. As can be the case with large-scale web extraction services, site owner/operators occasionally deploy services that can limit or halt the ability to extract the expected data. Our team is diligently working to address these changes and restore full functionality as quickly as possible.

4. identified Jan 17, 2025, 12:46 PM UTC

   We have made progress in restoring functionality, with a portion of our infrastructure now operating under the new approach. That said, access to Google Search remains limited, and success rates are not yet at expected levels. To ensure consistent, reliable, and accurate data, we are taking a measured approach. Deploying changes too quickly without proper validation could introduce instability, lead to inconsistent results, or cause further disruptions. Our team is actively working to: - Expand deployment in a controlled manner to steadily improve access while maintaining stability. - Restore performance levels to align with customer expectations as efficiently as possible. - Proactively monitoring for further changes to adapt swiftly if needed. We are making significant progress in refining our approach and expect continued improvements as we move forward. We recognize the challenges this situation is causing for your organization and deeply appreciate your understanding and patience as we work diligently to restore full functionality.

5. monitoring Jan 17, 2025, 09:32 PM UTC

   As previously communicated, the recent service disruption was caused by adjustments in how Google processes Web Search queries, which impacted our platform's ability to function optimally. Our team has been working diligently to address this, and we have implemented a corrective update which we believe has effectively adapted to the changes. We are actively monitoring all systems to validate the performance of the solution and ensure service stability. We appreciate your patience and understanding as we continue to pursue full resolution.

6. resolved Jan 17, 2025, 10:33 PM UTC

   We’re excited to share that Google search functionality is back up and running! We understand how critical this service is for your operations, and our team has been working diligently to restore it as quickly as possible. Thank you for your patience and partnership.

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