Scale SERP is currently experiencing a major incident affecting API, which began 29d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 05:43 PM UTC
We are currently experiencing an issue with our Google Search API integration. Our engineering team is actively investigating the cause and working on a fix. We apologize for any inconvenience and will provide updates as more information becomes available.
- identified Sep 14, 2026, 01:42 PM UTC
We have identified the root cause of elevated latency affecting API requests and are actively working on improvements. General API performance is improving, though increasing your request timeouts is recommended as a temporary workaround. SERP endpoints remain significantly degraded, and our team is actively working on a fix.
- identified Sep 17, 2026, 05:56 PM UTC
We have deployed performance fixes for Google traffic. While conditions are improving and overall traffic flow is resuming, success rates have not fully returned to normal levels. Current Impact: Response Times: Latency is currently higher than usual. We recommend increasing your client-side timeouts to prevent unexpected dropped requests. Error Rates: You may experience a higher frequency of 500 server errors than normal while optimization is ongoing. Work is actively ongoing to reach full stability. We apologize for the inconvenience and appreciate your understanding as we work through this.
- identified Sep 28, 2026, 03:54 PM UTC
Update - Google requests are succeeding, but response times are still higher than usual and some responses contain fewer results than expected. This is caused by recent changes on Google's side, and our team is actively adapting to them and improve success rates. In the meantime, we recommend setting your request timeout to at least 120 seconds so retries have time to complete.