Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on September 14, 2021 affecting API and Platform and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 09:45 AM UTC
Resolved
Sep 14, 2021, 10:30 AM UTC
Duration
44m
Detected by Pingoru
Sep 14, 2021, 09:45 AM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AI

Update timeline

  1. investigating Sep 14, 2021, 09:45 AM UTC

    We are currently investigating this issue.

  2. identified Sep 14, 2021, 10:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 14, 2021, 10:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 14, 2021, 10:30 AM UTC

    This incident has been resolved.