Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on September 15, 2021 affecting API and Platform and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2021, 06:13 AM UTC
Resolved
Sep 15, 2021, 09:00 AM UTC
Duration
2h 47m
Detected by Pingoru
Sep 15, 2021, 06:13 AM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AI

Update timeline

  1. investigating Sep 15, 2021, 06:13 AM UTC

    We are currently investigating this issue.

  2. identified Sep 15, 2021, 07:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2021, 08:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 15, 2021, 03:59 PM UTC

    This incident has been resolved.