Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on September 16, 2021 affecting API and Platform and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2021, 05:39 AM UTC
Resolved
Sep 16, 2021, 09:15 AM UTC
Duration
3h 36m
Detected by Pingoru
Sep 16, 2021, 05:39 AM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AI

Update timeline

  1. investigating Sep 16, 2021, 05:39 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 16, 2021, 05:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Sep 16, 2021, 08:09 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 16, 2021, 09:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 16, 2021, 03:26 PM UTC

    This incident has been resolved.