Scale AI incident

Nucleus Database Offline

Critical Resolved View vendor source →

Scale AI experienced a critical incident on November 5, 2021 affecting Nucleus, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2021, 06:21 AM UTC
Resolved
Nov 05, 2021, 07:55 AM UTC
Duration
1h 34m
Detected by Pingoru
Nov 05, 2021, 06:21 AM UTC

Affected components

Nucleus

Update timeline

  1. identified Nov 05, 2021, 06:21 AM UTC

    The upgrade appears stuck. We're restoring the database.

  2. identified Nov 05, 2021, 07:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 05, 2021, 07:55 AM UTC

    This incident has been resolved.