Scale AI incident

Elevated error rates & increased latency

Major Resolved View vendor source →

Scale AI experienced a major incident on December 25, 2021 affecting API and Platform and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 25, 2021, 02:09 PM UTC
Resolved
Dec 25, 2021, 02:49 PM UTC
Duration
39m
Detected by Pingoru
Dec 25, 2021, 02:09 PM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Dec 25, 2021, 02:09 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 25, 2021, 02:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 25, 2021, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 25, 2021, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 25, 2021, 02:49 PM UTC

    This incident has been resolved.