Scale AI incident

Platform availability issues

Critical Resolved View vendor source →

Scale AI experienced a critical incident on February 15, 2022 affecting API and Platform and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 01:00 PM UTC
Resolved
Feb 15, 2022, 02:29 PM UTC
Duration
1h 29m
Detected by Pingoru
Feb 15, 2022, 01:00 PM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Feb 15, 2022, 02:16 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 15, 2022, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 15, 2022, 02:17 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 15, 2022, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 15, 2022, 02:29 PM UTC

    This incident has been resolved.