Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on April 4, 2022 affecting API and Platform and 1 more component, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 12:55 AM UTC
Resolved
Apr 04, 2022, 06:41 AM UTC
Duration
5h 46m
Detected by Pingoru
Apr 04, 2022, 12:55 AM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Apr 04, 2022, 12:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 04, 2022, 03:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 04, 2022, 04:37 AM UTC

    Site is unstable again and we're trying to implement a fix

  4. monitoring Apr 04, 2022, 06:36 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 04, 2022, 06:41 AM UTC

    This incident has been resolved.