Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on April 15, 2022 affecting API and Platform and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2022, 01:35 AM UTC
Resolved
Apr 15, 2022, 03:00 AM UTC
Duration
1h 24m
Detected by Pingoru
Apr 15, 2022, 01:35 AM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Apr 15, 2022, 01:35 AM UTC

    We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

  2. monitoring Apr 15, 2022, 02:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2022, 03:00 AM UTC

    This incident has been resolved.