Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on April 18, 2022 affecting API and Platform and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2022, 05:57 PM UTC
Resolved
Apr 18, 2022, 07:20 PM UTC
Duration
1h 23m
Detected by Pingoru
Apr 18, 2022, 05:57 PM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Apr 18, 2022, 05:57 PM UTC

    We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue and its potential impact.

  2. investigating Apr 18, 2022, 06:44 PM UTC

    We are actively working with our underlying service providers to resolve the issues impacting Scale's service.

  3. identified Apr 18, 2022, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 18, 2022, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 18, 2022, 07:20 PM UTC

    This incident has been resolved.