Scale AI experienced a major incident on December 29, 2022 affecting API and Platform and 1 more component, lasting 12h 35m. The incident has been resolved; the full update timeline is below.
Affected components
APIPlatformWeb ApplicationDocument AINucleus
Update timeline
- investigating Dec 29, 2022, 07:08 AM UTC
We are currently investigating this issue.
- identified Dec 29, 2022, 11:57 AM UTC
Many users may still be experiencing slow application loading times and less responsiveness. We have identified that our database has been experiencing internal issues and are continuing to work to resolve them. We have made efforts to mitigate the impact caused and have tuned our database to optimize for the current situation.
- monitoring Dec 29, 2022, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 30, 2022, 11:32 PM UTC
This incident has been resolved.